Guest Experience Valet Captain

Towne; Charlotte (NC); On-site; USD 11,000 - 16,000; Full time

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with the Account Manager to meet service standards. This on-site role requires courtesy, responsiveness, and the ability to troubleshoot non-urgent issues when managers are off-site.

You will open doors, assist with valet, guide guests, manage tickets and keys, and help with schedules under supervision.

Qualifications

• High school diploma or general education degree (GED).
• Must be at least 18 years of age and able to pass a criminal background, MVR and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Six (6) months related experience and/or training; OR equivalent combination of education and experience.
• Must have and maintain a valid driver’s license and clean driving record.
• Must be able to drive manual transmission.
• Must be able to speak, read and write Standard English.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests.
• Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously.
• Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests.
• Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service.
• Issues claim checks to guests after receiving vehicle keys, collects keys, and completes ticket information for all vehicles in the valet system.
• Ensures staff do not provide lift services to guests, checks wheelchairs for safety, and protects guest confidentiality.
• Assists Account Manager to build schedules, receives schedule changes, and reconciles revenue and shift paperwork.

Skills

Customer service

Hospitality

Communication

English proficiency

Driver's license

Education

High school diploma

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with the Account Manager to meet service standards. This on-site role requires courtesy, responsiveness, and the ability to troubleshoot non-urgent issues when managers are off-site.

You will open doors, assist with valet, guide guests, manage tickets and keys, and help with schedules under supervision.