Guest Service Captain - Valet & Concierge Lead

Towne; Manchester (NH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, under the Account Manager. This role involves coordination, administration, and guiding staff in non-urgent decisions when the manager is off-site.

The position emphasizes hospitality, accurate ticketing, and reporting; flexibility with shifts and a focus on exceptional guest relations are essential.

Qualifications

• Education: High school diploma or GED.
• Work Experience: Six (6) months related experience and/or training.
• Licensure/Certification: Must be 18+ and able to pass background checks.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with guests and coworkers.
• Greet guests within 30 seconds of arrival and assist with parking and retrieval procedures.
• Assist with bell services, directions, and guest inquiries while maintaining knowledge of the facility and local attractions.

Education

High school diploma

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, under the Account Manager. This role involves coordination, administration, and guiding staff in non-urgent decisions when the manager is off-site.

The position emphasizes hospitality, accurate ticketing, and reporting; flexibility with shifts and a focus on exceptional guest relations are essential.