Guest Services & BOPIS Specialist

Macy's; Melaleuca Isles (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver seamless, personalized shopping experiences in a fast-paced retail setting. You will support Buy Online Pickup In Store, returns, order pickups, and associated tasks while upholding Macy's service standards.

Successful candidates demonstrate flexibility, teamwork, and a customer-first mindset, thriving in a role focused on merchandising space maintenance and exceptional service across all interactions.

Qualifications

• Must be flexible to work days, evenings, weekends and holidays.
• Ability to read and understand employment policies and safety rules in English.
• Able to make prompt, real-time decisions to address customer needs.

Responsibilities

• Welcome customers with genuine hospitality and engage in conversations.
• Assist in total store fulfillment including Buy Online Pickup In Store (BOPS) and returns.
• Ensure the pickup and return areas are organized and ready for customers.

Skills

Flexible availability

Customer focus

Team collaboration

English comprehension

Problem solving

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver seamless, personalized shopping experiences in a fast-paced retail setting. You will support Buy Online Pickup In Store, returns, order pickups, and associated tasks while upholding Macy's service standards.

Successful candidates demonstrate flexibility, teamwork, and a customer-first mindset, thriving in a role focused on merchandising space maintenance and exceptional service across all interactions.