Seasonal Service & BOPs Specialist

Macy's; Vancouver (WA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Employee assistance program

Job summary

Macy's is seeking an At Your Service Center Colleague to support Buy Online Pickup In Store, merchandise returns, order pickups, and related tasks, while upholding Macy's service standards.

The role emphasizes strong multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with varying shifts, including nights, weekends, and holidays.

Qualifications

• Experience delivering friendly, proactive customer service.
• Ability to operate cash register and handle transactions accurately.
• Comfort with technology and learning new systems quickly.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Assist customers with returns, BOPS, and order pickups.
• Maintain clean, organized checkout and pickup areas.
• Explain loyalty benefits and assist with sign-up.
• Support store-wide goals and deliver memorable service.

Skills

Customer service

Cash handling

Multitasking

Effective communication

Team collaboration

Tools

POS system

Job description

Macy's is seeking an At Your Service Center Colleague to support Buy Online Pickup In Store, merchandise returns, order pickups, and related tasks, while upholding Macy's service standards.

The role emphasizes strong multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with varying shifts, including nights, weekends, and holidays.