Guest Services Bell Attendant

Sonesta; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta is seeking a Bell Attendant to warmly welcome guests and set a tone of exceptional service. You will transport and store luggage, explain hotel facilities, and assist guests with packages and room drops, while addressing inquiries and basic requests with professionalism.

Successful candidates will have strong verbal communication, outstanding customer service, and keen attention to detail in a fast-paced hotel environment.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Transport luggage to and from guest rooms.
• Deliver guest room packages and room drops in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests.
• Provide information to guests regarding local attractions and activities.
• Respond to guest complaints and inform supervisor of issues when needed.
• Assist with other duties such as handling dry cleaning, laundry or guest mail as required.

Skills

Verbal communication

Customer service

Organization

Job description

Sonesta is seeking a Bell Attendant to warmly welcome guests and set a tone of exceptional service. You will transport and store luggage, explain hotel facilities, and assist guests with packages and room drops, while addressing inquiries and basic requests with professionalism.

Successful candidates will have strong verbal communication, outstanding customer service, and keen attention to detail in a fast-paced hotel environment.