Guest Services Bell Attendant

Sonesta International Hotels; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Pension

Legal Services

Maternity Leave

Parental Leave

Job summary

Sonesta International Hotels in Chicago is seeking a Bell Attendant to set the tone for guest experiences by transporting and storing luggage to and from rooms. You will engage with guests, promote hotel services, and assist with miscellaneous duties to ensure smooth operations.

The role requires excellent communication and customer service, strong organizational skills, and a guest-first mindset. A comprehensive benefits package is offered, with competitive pay in a hospitality-driven

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Deliver guest room packages and room drops promptly and professionally.
• Explain hotel facilities, outlets, and services to guests and provide information on local attractions and activities.
• Respond appropriately to guest complaints; inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned including handling dry cleaning, delivering laundry or guest mail/messages, and responding to special requests.

Skills

Verbal Communication

Interpersonal Skills

Customer Service

Organizational Skills

Job description

Sonesta International Hotels in Chicago is seeking a Bell Attendant to set the tone for guest experiences by transporting and storing luggage to and from rooms. You will engage with guests, promote hotel services, and assist with miscellaneous duties to ensure smooth operations.

The role requires excellent communication and customer service, strong organizational skills, and a guest-first mindset. A comprehensive benefits package is offered, with competitive pay in a hospitality-driven