Guest Experience Bell Attendant

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels invites a Bell Attendant to set the welcome tone for guests, transporting and storing luggage and delivering packages to guest rooms with professionalism.

Role involves explaining hotel facilities, assisting with local recommendations, and responding to guest requests and concerns while maintaining high service standards in a fast-paced environment in Chicago.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Deliver guest room packages and room drops in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests and provide information on local attractions.
• Respond promptly to guest complaints and inform supervisor of major problems or disturbances.
• Handle additional duties such as accepting dry cleaning, delivering laundry or mail, and responding to special requests.

Skills

Verbal communication

Customer service

Organization

Job description

Sonesta International Hotels invites a Bell Attendant to set the welcome tone for guests, transporting and storing luggage and delivering packages to guest rooms with professionalism.

Role involves explaining hotel facilities, assisting with local recommendations, and responding to guest requests and concerns while maintaining high service standards in a fast-paced environment in Chicago.