Guest Experience Bell Attendant

Reitmr; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels in Chicago is seeking a Bell Attendant to set the tone for guest experiences by transporting and storing luggage and assisting guests with services. The role focuses on delivering packages, guiding guests to hotel facilities, and addressing inquiries with professionalism.

You will handle guest requests, assist with dry cleaning or laundry deliveries, and support guest satisfaction through attentive service.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Skills

Verbal communication

Interpersonal skills

Customer service

Attention to detail

Job description

Sonesta International Hotels in Chicago is seeking a Bell Attendant to set the tone for guest experiences by transporting and storing luggage and assisting guests with services. The role focuses on delivering packages, guiding guests to hotel facilities, and addressing inquiries with professionalism.

You will handle guest requests, assist with dry cleaning or laundry deliveries, and support guest satisfaction through attentive service.