Bell Attendant

Sonesta; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta is seeking a Bell Attendant to warmly welcome guests and set a tone of exceptional service. You will transport and store luggage, explain hotel facilities, and assist guests with packages and room drops, while addressing inquiries and basic requests with professionalism.

Successful candidates will have strong verbal communication, outstanding customer service, and keen attention to detail in a fast-paced hotel environment.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Transport luggage to and from guest rooms.
• Deliver guest room packages and room drops in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests.
• Provide information to guests regarding local attractions and activities.
• Respond to guest complaints and inform supervisor of issues when needed.
• Assist with other duties such as handling dry cleaning, laundry or guest mail as required.

Skills

Verbal communication

Customer service

Organization

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments.

Transporting and storing luggage to and from guest rooms.

Principal duties and responsibilities (Essential Functions)

Deliver guest room packages and room drops as needed in a timely and professional manor.

Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

Respond appropriately to guest complaints.

Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications and Skills

Professional verbal communication skills.

Excellent interpersonal and customer service skills including dealing with difficult guests.

Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Anticipated Pay Range & Additional Job Information

Pay range $15.00 - $15.75 Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits in include:

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.

We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.