Guest Bell Attendant — Welcoming & Luggage Concierge

Sonesta; Miami Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401k

401(k) Retirement Plan with Company M​

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Bell Attendant to warmly welcome arriving guests, assist with luggage, and ensure smooth departures. You will operate throughout the hotel, including lobby areas and guest rooms, while maintaining professional standards and safety guidelines.

This role emphasizes excellent guest service, teamwork, and adaptability across shifts, including weekends and holidays. A hospitality mindset and willingness to provide exceptional experiences are essential for

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ensure overall guest satisfaction.

Responsibilities

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Skills

Verbal communication

Customer service

Reading & writing

Organizational skills

Guest satisfaction

Job description

Sonesta International Hotels is seeking a Bell Attendant to warmly welcome arriving guests, assist with luggage, and ensure smooth departures. You will operate throughout the hotel, including lobby areas and guest rooms, while maintaining professional standards and safety guidelines.

This role emphasizes excellent guest service, teamwork, and adaptability across shifts, including weekends and holidays. A hospitality mindset and willingness to provide exceptional experiences are essential for