Guest Experience Door Attendant

Sonesta; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Sonesta is seeking a Door Attendant in Chicago to greet guests, open doors, and assist with luggage, ensuring a welcoming and efficient arrival experience across our properties. You will explain hotel facilities, provide local information, and help coordinate transportation as needed.

The role emphasizes strong verbal communication, superior guest service, and meticulous attention to detail to uphold Sonesta's standards of memorable guest experiences.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Skills

Verbal communication

Interpersonal skills

Customer service

Attention to detail

Job description

Sonesta is seeking a Door Attendant in Chicago to greet guests, open doors, and assist with luggage, ensuring a welcoming and efficient arrival experience across our properties. You will explain hotel facilities, provide local information, and help coordinate transportation as needed.

The role emphasizes strong verbal communication, superior guest service, and meticulous attention to detail to uphold Sonesta's standards of memorable guest experiences.