Bell Attendant: Create Welcoming Guest Experiences

Pyramid Global Hospitality; Chicago (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

Employee discounts across properties

Job summary

Pyramid Global Hospitality in Chicago is seeking a Bell Attendant to welcome guests, assist with luggage, and share knowledge about the hotel and local area.

The role emphasizes teamwork, exceptional service, and a friendly demeanor. You will escort guests to check-in and help create a memorable stay.

This full-time position offers a supportive environment with training, benefits, and opportunities across various hotel departments.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Must be able to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check-in.
• Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just "the norm".

Skills

Customer service

Teamwork

Communication

Problem solving

Guest interaction

Job description

Pyramid Global Hospitality in Chicago is seeking a Bell Attendant to welcome guests, assist with luggage, and share knowledge about the hotel and local area.

The role emphasizes teamwork, exceptional service, and a friendly demeanor. You will escort guests to check-in and help create a memorable stay.

This full-time position offers a supportive environment with training, benefits, and opportunities across various hotel departments.