Welcoming Door Attendant: Guest Service & Luggage Help

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels in Chicago is seeking a Door Attendant to warmly welcome guests, hold doors, and assist with luggage during check-in and check-out. You will help guests navigate hotel services and local attractions while maintaining a courteous, professional demeanor.

Ideal candidates have strong verbal communication, excellent customer service, and attention to detail. This on-site role offers competitive pay and benefits as part of our guest services team.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Skills

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Job description

Sonesta International Hotels in Chicago is seeking a Door Attendant to warmly welcome guests, hold doors, and assist with luggage during check-in and check-out. You will help guests navigate hotel services and local attractions while maintaining a courteous, professional demeanor.

Ideal candidates have strong verbal communication, excellent customer service, and attention to detail. This on-site role offers competitive pay and benefits as part of our guest services team.