Guest Services Attendant — Welcoming, Luggage Help

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels is seeking a friendly Door Attendant to welcome guests, assist with entering and exiting the property, and help with luggage as needed across our Chicago hotels.

In this role you will greet guests, explain and promote hotel facilities and services, coordinate transportation, and ensure a seamless arrival and departure experience, with pay ranging from $15.00 to $15.75 per hour.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet guests.
• Open doors and assist guests/visitors entering and leaving property.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Skills

Verbal communication

Customer service

Interpersonal skills

Job description

Sonesta International Hotels is seeking a friendly Door Attendant to welcome guests, assist with entering and exiting the property, and help with luggage as needed across our Chicago hotels.

In this role you will greet guests, explain and promote hotel facilities and services, coordinate transportation, and ensure a seamless arrival and departure experience, with pay ranging from $15.00 to $15.75 per hour.