Energetic Client Services & Membership Sales Pro

Hammer and Nails Southbay; El Segundo (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Company events

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

Hammer & Nails is seeking a Sales Associate for our Southbay location. The role focuses on driving revenue through memberships, gift cards, and product sales while delivering outstanding service to every client.

Key duties include upselling services, scheduling via POS, guiding customers to service options, and maintaining a friendly, organized shop environment to meet daily sales goals.

Qualifications

• Strong sales background with a focus on memberships.
• Friendly, customer-service oriented and able to build rapport.
• Experience with point-of-sale systems; Zenoti a plus.
• Able to negotiate, meet deadlines and pay attention to detail.
• Memberships sales experience is a plus.

Responsibilities

• Promote and sell memberships, retail products, and gift cards.
• Interfacing with POS for scheduling appointments.
• Manage daily appointments as necessary.
• Provide exceptional customer service in person and over the phone.
• Address client conflicts and communicate policies/pricing.
• Assist in maintaining cleanliness, inventory, and shop operations.

Skills

Sales experience

Membership sales

Customer service

POS familiarity

Rapport building

Negotiation skills

Attention to detail

Tools

Zenoti

Job description

Hammer & Nails is seeking a Sales Associate for our Southbay location. The role focuses on driving revenue through memberships, gift cards, and product sales while delivering outstanding service to every client.

Key duties include upselling services, scheduling via POS, guiding customers to service options, and maintaining a friendly, organized shop environment to meet daily sales goals.