High-Energy Guest Services & Membership Sales Associate

Hammer and Nails Southbay

El Segundo (CA)

On-site

USD 20,664 - 30,307

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hammer & Nails is hiring a Sales Associate in Southbay. The role focuses on driving revenue through memberships, gift cards, products, and services. You will upsell services, schedule client appointments, and guide customers toward options that best meet their needs.

Strong sales experience and a friendly, high-energy approach are essential. You will work with the team to ensure excellent customer service and smooth checkout, while supporting shop operations.

Qualifications

Strong sales background with ability to meet targets.
Friendly, customer-service oriented.
Familiarity with POS systems; Zenoti is a plus.
Ability to build rapport with clients.
Detail-oriented and deadline-driven.

Responsibilities

Promote and sell memberships, gift cards, and products.
Upsell services and schedule appointments via POS.
Provide exceptional customer service in person and by phone.
Assist owners and staff; maintain shop cleanliness and operations.
Manage daily appointments and booking flow.
Contribute to a positive guest experience from arrival to checkout.

Skills

Strong sales

Membership sales

Friendly customer service

POS familiarity

Rapport building

Negotiation

Detail-oriented

Team collaboration

Tools

POS system (Zenoti)

Job description

Strong sales experience and a friendly, high-energy approach are essential. You will work with the team to ensure excellent customer service and smooth checkout, while supporting shop operations.

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