Client ServicesSales Associate

Hammer and Nails Southbay; El Segundo (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Company events

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

Hammer & Nails is seeking a Sales Associate for our Southbay location. The role focuses on driving revenue through memberships, gift cards, and product sales while delivering outstanding service to every client.

Key duties include upselling services, scheduling via POS, guiding customers to service options, and maintaining a friendly, organized shop environment to meet daily sales goals.

Qualifications

• Strong sales background with a focus on memberships.
• Friendly, customer-service oriented and able to build rapport.
• Experience with point-of-sale systems; Zenoti a plus.
• Able to negotiate, meet deadlines and pay attention to detail.
• Memberships sales experience is a plus.

Responsibilities

• Promote and sell memberships, retail products, and gift cards.
• Interfacing with POS for scheduling appointments.
• Manage daily appointments as necessary.
• Provide exceptional customer service in person and over the phone.
• Address client conflicts and communicate policies/pricing.
• Assist in maintaining cleanliness, inventory, and shop operations.

Skills

Sales experience

Membership sales

Customer service

POS familiarity

Rapport building

Negotiation skills

Attention to detail

Tools

Zenoti

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Training & development

Must be HIGHLY ENERGETIC and FRIENDLY! Come join our amazing team.

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include:

Sales: Memberships, Gift Cards and Products.

Upselling services.

Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.

Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.

Accomplishing sales goals by leading our clients to the service options that best meet their needs.

Providing assistance to the Owners, Shop Manager, and Staff.

Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.

Essential Functions:

Promote and sell memberships, retail products, and gift cards.

Interfacing with POS for scheduling appointments.

Manage daily appointments as necessary.

Provide Exceptional customer service in person and over the phone.

Able to address Client conflict resolution.

Communicate to clients shop policies, services, and pricing.

Establish and maintain a positive working relationship with shop personnel.

Manage beverage and associated supplies inventory.

Provide shop tours as necessary or requested.

Prepare guest records for treatments.

Ensure shop opening and closing procedures are followed.

Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc).

Qualifications:

Strong Sales background. Membership sales experience is a plus.

Friendly and customer service-savvy.

Familiarity with the Point of Sale System (Zenoti is a plus).

Ability to build rapport with clients.

Strong negotiation skills. Deadline and detail-oriented.