Guest Services Associate – Resort Front Desk

Travel + Leisure Co.; Phoenix (AZ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and ensure smooth front desk operations from registration to checkout. You will provide room rate quotes, assist with reservations, and guide guests with area information in a fast-paced environment.

Role emphasizes friendly service, accuracy in cash handling, and clear communication in English. Competitive hourly pay and benefits accompany this on-site position at our Phoenix area operations.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask in a fast paced environment.

Responsibilities

• Greet guests warmly from registration to checkout.
• Guide guests through registration, issue keys, and explain resort info.
• Process cash and card transactions following procedures.
• Balance cash receipts and handle cashier duties.
• Complete check-out procedures and verify charges in folios.
• Reserve and confirm reservations and provide room rate quotes.
• Respond promptly to guest inquiries and concerns.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Attention to detail

Basic computer skills

English proficiency

Tools

POS system

Cash register

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and ensure smooth front desk operations from registration to checkout. You will provide room rate quotes, assist with reservations, and guide guests with area information in a fast-paced environment.

Role emphasizes friendly service, accuracy in cash handling, and clear communication in English. Competitive hourly pay and benefits accompany this on-site position at our Phoenix area operations.