Guest Services Pro - Front Desk & Hospitality

Travel + Leisure Co.; United States; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, assist with registrations and bookings, and share information about the resort and surrounding attractions. You will help ensure a smooth check-in and a memorable stay.

Qualified candidates read, write, and speak English clearly, handle basic cash and transactions, and multitask in a fast-paced hotel environment. The role offers benefits and growth opportunities within a global hospitality company.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Communication skills

English proficiency

Problem solving

Cash handling

Multitasking

Attention to detail

Basic office/computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests, assist with registrations and bookings, and share information about the resort and surrounding attractions. You will help ensure a smooth check-in and a memorable stay.

Qualified candidates read, write, and speak English clearly, handle basic cash and transactions, and multitask in a fast-paced hotel environment. The role offers benefits and growth opportunities within a global hospitality company.