Guest Services Associate – Luxury Salon & Spa

Kenneth's; Lewis Center (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Professional Development Opportunities

Employee Discounts on Services and Gad

Accident and Critical Illness Coverage

Job summary

Kenneth's Salon + Spas in Lewis Center, Ohio is seeking a friendly Guest Services Associate to be the first and last point of contact for guests, delivering a luxury salon and spa experience with outstanding service.

This role requires excellent communication, problem-solving, and computer skills, with 30–32 hours per week, including mid and evening shifts and some Saturdays; eligibility to work in the United States is required, and visa sponsorship is not available.

Qualifications

• Expert customer service and communication skills which include telephone and email etiquette
• Strong problem-solving ability
• Detail-oriented
• Commitment to guest care and ongoing professional growth
• Strength in computer skills and ability to learn new software
• Answer, investigate and respond to all customer inquiries regarding appointments, products, and feedback

Responsibilities

• Greet guests and be the first and last point of contact
• Deliver an exceptional salon and spa experience
• Manage appointments, product inquiries, and guest feedback via phone and email

Skills

Customer service

Communication

Problem solving

Detail oriented

Computer skills

Learn new software

Job description

Kenneth's Salon + Spas in Lewis Center, Ohio is seeking a friendly Guest Services Associate to be the first and last point of contact for guests, delivering a luxury salon and spa experience with outstanding service.

This role requires excellent communication, problem-solving, and computer skills, with 30–32 hours per week, including mid and evening shifts and some Saturdays; eligibility to work in the United States is required, and visa sponsorship is not available.