Call Center Guest Services

KENNETHS HAIR SALON & DAY SPAS, INC; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

ESOP

401(k)

Medical, Dental, Vision Insurance

Health Savings Account

Employee Assistance Program

Professional Development

Employee Discounts

Flexible Scheduling

Paid Time Off

Life Insurance

Short-Term Disability Insurance

Accident and Critical Illness Coverage

Job summary

Kenneth's Salon + Spas in Columbus, OH is seeking a Call Center Representative / Guest Services Associate who will be the primary contact for guests, handling appointment scheduling, inquiries, and concerns in a fast-paced, on-site role. The team prides itself on exceptional customer service and a welcoming guest experience.

Responsibilities include answering calls, managing schedules, responding to emails, and promoting services.

Qualifications

• Strong customer service and communication skills with a focus on guest experience and satisfaction.
• Professional telephone and email etiquette
• Excellent problem-solving abilities
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable learning and using new software programs

Responsibilities

• Answer incoming calls and respond to guest inquiries professionally and efficiently
• Schedule, modify, and confirm appointments
• Respond to customer emails and other communications
• Investigate and resolve guest concerns and feedback
• Provide information regarding services, products, and promotions
• Maintain accurate records and appointment information
• Deliver exceptional customer service with every interaction
• Utilize multiple systems and software platforms while managing guest needs

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Job description

Call Center Representative / Guest Services Associate

Kenneth's Salon + Spas | Columbus OH 43220

$15.00 - $19.00 per hour | 25-30 Hours Per Week

Join a Team Where Service Comes First

For nine consecutive years, Kenneth's Salon + Spas has been recognized as one of the Best Places to Work. We're committed to creating exceptional experiences for every guest, and that starts with outstanding customer service.

We are seeking a friendly, professional, and customer-focused Call Center Representative / Guest Services Associate to join our team. In this role, you'll serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence. This is an on-site position.

Schedule Requirements:

• 25-30 hours per week
• Shifts needed : 8-5 and / or 12pm-7pm weekdays (4 weekdays required) Wednesdays are needed.
• Up to 3 Saturdays per month with availability from 7:30 AM and 3:00 PM

Key Responsibilities

• Answer incoming calls and respond to guest inquiries professionally and efficiently
• Schedule, modify, and confirm appointments
• Respond to customer emails and other communications
• Investigate and resolve guest concerns and feedback
• Provide information regarding services, products, and promotions
• Maintain accurate records and appointment information
• Deliver exceptional customer service with every interaction
• Utilize multiple systems and software platforms while managing guest needs

Qualifications

• Strong customer service and communication skills with a focus on guest experience and satisfaction
• Professional telephone and email etiquette
• Excellent problem-solving abilities
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable learning and using new software programs

Full-Time Benefits (30+ Hours Per Week)

• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Employee Assistance Program
• Professional Development and Continuing Education Opportunities
• Generous Employee Discounts on Services and Products
• Flexible Scheduling
• Paid Time Off
• Life Insurance
• Accident and Critical Illness Coverage
• Short-Term Disability Insurance

If you're passionate about delivering exceptional customer service and enjoy helping people over the phone and through digital communication, we'd love to hear from you.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.