Guest Services Associate — Luxury Salon & Spa

KENNETHS HAIR SALON & DAY SPAS, INC; New Albany (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Professional development

Employee discounts

Accident and illness coverage

Job summary

KENNETHS HAIR SALON & DAY SPAS, INC in New Albany, OH is seeking a friendly Guest Services Associate to create a luxury salon and spa experience. You will be the first and last contact for guests, handling calls, emails, and scheduling with a focus on outstanding service.

This full-time position offers $15.00-$19.00 per hour, 40 hours/week, and benefits including professional development, employee discounts, and coverage for accidents and illness.

Qualifications

• Excellent customer service and communication skills including telephone and email etiquette.
• Strong problem-solving ability.
• Detail-oriented with keen accuracy.
• Commitment to guest care and ongoing professional growth.
• Computer skills and ability to learn new software.
• Respond to inquiries regarding appointments, products, and feedback.

Responsibilities

• Greet guests and manage appointments; be the first and last contact for guests.
• Answer, investigate, and respond to customer inquiries via phone or email.
• Provide outstanding service to ensure a luxury salon and spa experience.
• Support team with scheduling and guest communications.

Skills

Customer service

Communication

Problem solving

Detail oriented

Computer skills

Job description

KENNETHS HAIR SALON & DAY SPAS, INC in New Albany, OH is seeking a friendly Guest Services Associate to create a luxury salon and spa experience. You will be the first and last contact for guests, handling calls, emails, and scheduling with a focus on outstanding service.

This full-time position offers $15.00-$19.00 per hour, 40 hours/week, and benefits including professional development, employee discounts, and coverage for accidents and illness.