Guest Services Associate – Luxury Salon & Spa

Kenneth's; Hilliard (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Kenneth's Salon + Spas in Ohio is seeking a friendly, organized Guest Services Associate to welcome guests and manage bookings. You will be the first and last contact, handling inquiries and ensuring a luxury salon and spa experience.

The role requires availability for a 40-hour week with varied shifts, including mornings, evenings, and some Saturdays. Experience in customer service is essential; salary ranges from $15 to $19 per hour depending on experience.

Qualifications

• Expert customer service and communication skills
• Strong problem-solving ability
• Detail-oriented
• Commitment to guest care and ongoing professional growth
• Strength in computer skills and ability to learn new software
• Answer, investigate and respond to all customer inquiries regarding appointments, products, and feedback

Responsibilities

• Serve as the first and last point of contact for guests
• Manage appointments and inquiries via phone and email
• Provide a luxury salon and spa guest experience
• Support team with daily front-desk operations

Skills

Customer service

Communication

Problem solving

Detail oriented

Guest care

Computer skills

Job description

Kenneth's Salon + Spas in Ohio is seeking a friendly, organized Guest Services Associate to welcome guests and manage bookings. You will be the first and last contact, handling inquiries and ensuring a luxury salon and spa experience.

The role requires availability for a 40-hour week with varied shifts, including mornings, evenings, and some Saturdays. Experience in customer service is essential; salary ranges from $15 to $19 per hour depending on experience.