Guest Experience Specialist — Call Center & Appointments

KENNETHS HAIR SALON & DAY SPAS, INC; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

ESOP

401(k)

Medical, Dental, Vision Insurance

Health Savings Account

Employee Assistance Program

Professional Development

Employee Discounts

Flexible Scheduling

Paid Time Off

Life Insurance

Short-Term Disability Insurance

Accident and Critical Illness Coverage

Job summary

Kenneth's Salon + Spas in Columbus, OH is seeking a Call Center Representative / Guest Services Associate who will be the primary contact for guests, handling appointment scheduling, inquiries, and concerns in a fast-paced, on-site role. The team prides itself on exceptional customer service and a welcoming guest experience.

Responsibilities include answering calls, managing schedules, responding to emails, and promoting services.

Qualifications

• Strong customer service and communication skills with a focus on guest experience and satisfaction.
• Professional telephone and email etiquette
• Excellent problem-solving abilities
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable learning and using new software programs

Responsibilities

• Answer incoming calls and respond to guest inquiries professionally and efficiently
• Schedule, modify, and confirm appointments
• Respond to customer emails and other communications
• Investigate and resolve guest concerns and feedback
• Provide information regarding services, products, and promotions
• Maintain accurate records and appointment information
• Deliver exceptional customer service with every interaction
• Utilize multiple systems and software platforms while managing guest needs

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Job description

Kenneth's Salon + Spas in Columbus, OH is seeking a Call Center Representative / Guest Services Associate who will be the primary contact for guests, handling appointment scheduling, inquiries, and concerns in a fast-paced, on-site role. The team prides itself on exceptional customer service and a welcoming guest experience.

Responsibilities include answering calls, managing schedules, responding to emails, and promoting services.