Guest Services Associate I — Welcoming Check-in Expert

Edisto Chamber; South Carolina; On-site; USD 21,000 - 28,000; Full time

Job summary

Club Wyndham Ocean Ridge seeks a Guest Services Associate to welcome guests, guide them through registration, and assist with checkout. You will provide information about the resort and nearby attractions, quote room rates, and confirm reservations.

Responsibilities include processing transactions, balancing cash, and responding quickly to guest inquiries. A friendly, professional appearance and strong English communication are essential for exceptional service in a fast-paced environment.

Qualifications

• Strong verbal and written communication in English.
• Excellent guest service orientation and a friendly demeanor.
• Accurate cash handling and basic math skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to resolve guest inquiries with minimal supervision.

Responsibilities

• Greet guests and assist with registration and checkout.
• Issue unit keys and guide guests through the registration process.
• Provide information about the resort and local attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform standard cashier duties.
• Complete checkout procedures and ensure correct charges on folios.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and respond promptly to inquiries.

Skills

Communication

Customer service

Cash handling

Multitasking

Attention to detail

Problem solving

English proficiency

Job description

Club Wyndham Ocean Ridge seeks a Guest Services Associate to welcome guests, guide them through registration, and assist with checkout. You will provide information about the resort and nearby attractions, quote room rates, and confirm reservations.

Responsibilities include processing transactions, balancing cash, and responding quickly to guest inquiries. A friendly, professional appearance and strong English communication are essential for exceptional service in a fast-paced environment.