Guest Services Associate I

Edisto Chamber; South Carolina; On-site; USD 21,000 - 28,000; Full time

Job summary

Club Wyndham Ocean Ridge seeks a Guest Services Associate to welcome guests, guide them through registration, and assist with checkout. You will provide information about the resort and nearby attractions, quote room rates, and confirm reservations.

Responsibilities include processing transactions, balancing cash, and responding quickly to guest inquiries. A friendly, professional appearance and strong English communication are essential for exceptional service in a fast-paced environment.

Qualifications

• Strong verbal and written communication in English.
• Excellent guest service orientation and a friendly demeanor.
• Accurate cash handling and basic math skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to resolve guest inquiries with minimal supervision.

Responsibilities

• Greet guests and assist with registration and checkout.
• Issue unit keys and guide guests through the registration process.
• Provide information about the resort and local attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform standard cashier duties.
• Complete checkout procedures and ensure correct charges on folios.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and respond promptly to inquiries.

Skills

Communication

Customer service

Cash handling

Multitasking

Attention to detail

Problem solving

English proficiency

Job description

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:

Bring smiles to guests from around the world by providing warm welcomes.

Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.

Process cash and credit card transactions strictly following established procedures.

Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

Reserve and confirm reservations for individuals and/or groups.

Provide guests with room rate quotes.

Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring:

Professional appearance and a positive, can-do attitude.

Excellent communication skills with the ability to read, write and understand English.

Ability to solve problems with minimal supervision.

Basic math skills and knowledge of proper cash handling procedures.

Ability to multitask and work in a fast paced environment.

Strong attention to detail and organization skills.

Additional Postings available from Club Wyndham Ocean Ridge