Guest Services Specialist — Resort Check-in & Reservations

Travel Leisure Operations Inc; Granby (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time off

401k with employer match

Identity theft plan

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. in Granby, CO is seeking a friendly Guest Services Associate to warmly welcome guests from registration to checkout. You’ll provide resort information, quote room rates, and assist with reservations and payments.

Responsibilities include issuing keys, balancing cash, and responding promptly to guest inquiries in a fast-paced environment. A professional appearance and strong English communication are essential.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English, reading and writing.
• Ability to solve problems with minimal supervision.

Responsibilities

• Welcome guests and guide them from registration to checkout.
• Issue unit keys and provide resort and area information.
• Process cash and credit card transactions, balance cash, and verify folios.
• Reserve and confirm individual or group reservations.
• Provide room rate quotes and handle inquiries quickly.

Skills

Customer service

English proficiency

Cash handling

Multitasking

Communication

Problem solving

Tools

POS system

Microsoft Office

Job description

Travel + Leisure Co. in Granby, CO is seeking a friendly Guest Services Associate to warmly welcome guests from registration to checkout. You’ll provide resort information, quote room rates, and assist with reservations and payments.

Responsibilities include issuing keys, balancing cash, and responding promptly to guest inquiries in a fast-paced environment. A professional appearance and strong English communication are essential.