Guest Services Associate — Front Desk & Reservations

Residence Inn by Marriott Salisbury, MD; Salisbury (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

A local hotel in Salisbury is seeking a Guest Service Agent to greet and assist guests in a friendly manner, register guests, handle payments, and ensure overall guest satisfaction. Previous customer service experience is required, and familiarity with PMS systems is preferred. The role may involve working varied schedules including weekends and holidays. The hotel offers competitive wages and benefits, including medical insurance, paid time off, and travel discounts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Practice safe work habits and follow safety standards.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

A local hotel in Salisbury is seeking a Guest Service Agent to greet and assist guests in a friendly manner, register guests, handle payments, and ensure overall guest satisfaction. Previous customer service experience is required, and familiarity with PMS systems is preferred. The role may involve working varied schedules including weekends and holidays. The hotel offers competitive wages and benefits, including medical insurance, paid time off, and travel discounts.