Hotel Front Desk Guest Services Agent

Holiday Inn Express & Suites Salisbury NC; Salisbury (NC); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Holiday Inn Express & Suites Salisbury NC is seeking a friendly front desk associate to greet guests, check in/out, and promote hotel services. You will use the property management system to post charges, handle payments, and answer guest questions with courtesy.

The role requires 1+ year of hotel customer service, a high school diploma, reliability, and the ability to stand for extended periods, lift light loads, and work varied shifts including evenings and weekends.

Formación

• 1+ years of experience in customer service at a branded hotel preferred.
• High School diploma or equivalent.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and be punctual.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

Responsabilidades

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions.
• Report any unusual occurrences or requests to the manager.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Meets and exceeds guest expectations by providing service and teamwork
• Other duties as assigned or as indicated on letter of offer.

Conocimientos

Phone etiquette

Multitasking

Communication

Attention to detail

Educación

High School diploma or equivalent

Herramientas

Property management system (PMS)

Descripción del empleo

Holiday Inn Express & Suites Salisbury NC is seeking a friendly front desk associate to greet guests, check in/out, and promote hotel services. You will use the property management system to post charges, handle payments, and answer guest questions with courtesy.

The role requires 1+ year of hotel customer service, a high school diploma, reliability, and the ability to stand for extended periods, lift light loads, and work varied shifts including evenings and weekends.