Guest Experience Specialist — Hotel Front Desk & Revenue

Paragon Hotel Company; Salisbury (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Team Member Room Discounts

Referral Bonus Program

Job summary

Paragon Hotel Company in Salisbury, North Carolina is seeking a Guest Service Representative to enhance guest satisfaction through efficient and courteous service. Ideal candidates will have a high school diploma, 1+ years of hospitality customer service experience, and a professionalism to embody the hotel's values.

Your role includes accommodating guest requests, promoting hotel amenities, and maintaining the integrity of guest details. Benefits include paid time off, room discounts, and referral bonuses.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and be punctual.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests.
• Promote and sell services/amenities of the hotel.
• Check all credit cards for validity before the end of the shift.

Skills

Customer service experience

Professionalism

Computer literate

Education

High School diploma or equivalent

Job description

Paragon Hotel Company in Salisbury, North Carolina is seeking a Guest Service Representative to enhance guest satisfaction through efficient and courteous service. Ideal candidates will have a high school diploma, 1+ years of hospitality customer service experience, and a professionalism to embody the hotel's values.

Your role includes accommodating guest requests, promoting hotel amenities, and maintaining the integrity of guest details. Benefits include paid time off, room discounts, and referral bonuses.