Part-Time Hotel Guest Services Associate (7a-3p/3p-11p)

Courtyard by Marriott Salisbury NC; Salisbury (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Courtyard by Marriott Salisbury NC is seeking a part-time Guest Service Representative to greet and assist guests at the front desk. The role requires availability for two shifts: 7:00 AM–3:00 PM and 3:00 PM–11:00 PM, with duties including check-in/out, promoting hotel services, and handling guest needs with professionalism.

Qualifications include 1+ year of branded hotel customer service, a high school diploma, and strong attendance.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred
• High School diploma or equivalent
• Must display professionalism and honesty/trustworthiness
• Excellent attendance and punctuality required
• Must perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, communicating
• Stand for eight hours, bend, stretch, and reach
• Work schedule varies and may include holidays, weekends, evenings; long hours sometimes required
• Must push/pull 60 lbs and lift/carry 30 lbs

Responsibilities

• Greet and register guests; provide room assignments; maintain guest privacy; accommodate special requests
• Promote and sell hotel services/amenities
• Encourage repeat business by accepting future reservations and offering recommendations
• Identify sales leads through guest interactions and report to the appropriate person
• Inform housekeeping and other departments of special requests or needs
• Balance all cash, checks, and other transactions at shift end
• Learn and use the PMS (if applicable)
• Uphold hotel policies for cash handling and deposits
• Assist in other areas to maintain guest satisfaction and property cleanliness
• Maintain a clean and professional lobby and dining area
• Know emergency procedures and follow safety standards

Skills

Multitasking

Detail orientation

Customer service

Education

High School diploma or equivalent

Tools

PMS (Property Management System)

Job description

Courtyard by Marriott Salisbury NC is seeking a part-time Guest Service Representative to greet and assist guests at the front desk. The role requires availability for two shifts: 7:00 AM–3:00 PM and 3:00 PM–11:00 PM, with duties including check-in/out, promoting hotel services, and handling guest needs with professionalism.

Qualifications include 1+ year of branded hotel customer service, a high school diploma, and strong attendance.