Guest Services Associate (Front Desk)

Highgate; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

The Front Office Agent at Highgate Hotels delivers attentive, courteous service during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Candidates should have a high school diploma, computer experience, and customer service experience; ability to multitask and communicate with guests and colleagues is essential. The Bellevue property offers full-time schedules and a comprehensive benefits package.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to communicate effectively with all levels of employees and guests.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication skills

Multitasking

Education

High School diploma or equivalent

Tools

Computer experience

Job description

The Front Office Agent at Highgate Hotels delivers attentive, courteous service during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Candidates should have a high school diploma, computer experience, and customer service experience; ability to multitask and communicate with guests and colleagues is essential. The Bellevue property offers full-time schedules and a comprehensive benefits package.