Guest Services Agent - Elevate Front Desk Experience

Highgate; Florida; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Job summary

Highgate Hotels in Florida is seeking a Front Office Agent to deliver attentive guest service at check-in, during the stay, and at checkout. You will balance shift paperwork, handle inquiries, and operate the Front Desk computer system with professionalism.

The role requires a warm, friendly demeanor, strong communication, and the ability to multitask in a fast-paced hotel environment. We offer a comprehensive benefits package and a team-focused workplace.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management .

Responsibilities

• The Front Office Agent provides attentive, courteous service to all guests during check-in, stay, and checkout.
• Answer inquiries regarding restaurants, transportation, entertainment, etc.
• Balance and prepare shift paperwork and reports.
• Be familiar with rate quotes, packages, promotions, and in-house groups.
• Operate the Front Desk computer system and maintain a clean work area.
• Assist guests with safe deposit boxes and keep a professional demeanor.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework helpful

Tools

Front Desk computer system

Computer experience

Job description

Highgate Hotels in Florida is seeking a Front Office Agent to deliver attentive guest service at check-in, during the stay, and at checkout. You will balance shift paperwork, handle inquiries, and operate the Front Desk computer system with professionalism.

The role requires a warm, friendly demeanor, strong communication, and the ability to multitask in a fast-paced hotel environment. We offer a comprehensive benefits package and a team-focused workplace.