Guest Experience Associate - Front Desk

Highgate; Deptford Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels’ Residence Inn Deptford is seeking a Front Office Agent to provide attentive and courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires strong guest interaction, knowledge of rates and promotions, and the ability to operate the front desk system. Candidates should have a High School diploma, hotel experience, and solid computer skills.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Multitasking

Communication skills

Active listening

Computer literacy

Education

High School diploma

College coursework helpful

Tools

Front desk software

Job description

Highgate Hotels’ Residence Inn Deptford is seeking a Front Office Agent to provide attentive and courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires strong guest interaction, knowledge of rates and promotions, and the ability to operate the front desk system. Candidates should have a High School diploma, hotel experience, and solid computer skills.