Guest Experience Front Desk Agent

Highgate; Tukwila (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with company match

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

EAP

Job summary

Highgate Hotels in Tukwila, WA seeks a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue. The role requires guest-focused communication, familiarity with hotel operations, and proficiency with front desk software.

Full-time, with comprehensive benefits and a team-driven environment. Candidate should have a High School diploma or equivalent; college coursework is a plus.

Qualifications

• Hospitality front desk experience preferred and a warm, professional demeanor.
• Strong communication and customer service skills required.
• Ability to multitask and prioritize tasks in a fast-paced setting.

Responsibilities

• Answer inquiries from guests about restaurants, transportation and entertainment.
• Process check-ins and checkouts in a friendly, efficient manner.
• Be familiar with rates, packages and promotions listed in internal materials.
• Maintain knowledge of in-house groups and availability on relevant dates.
• Operate front desk computer system and follow cash handling policies.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

Education

High School diploma or equivalent

College coursework helpful

Tools

Front Desk Computer System

Job description

Highgate Hotels in Tukwila, WA seeks a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue. The role requires guest-focused communication, familiarity with hotel operations, and proficiency with front desk software.

Full-time, with comprehensive benefits and a team-driven environment. Candidate should have a High School diploma or equivalent; college coursework is a plus.