Guest Services Associate — Four‑Diamond Resort

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401K match

Tuition reimbursement

Paid vacation

Holiday pay

Weekly prizes

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is seeking a guest service oriented team member to join our luxury hospitality team. You will handle reservations, assist guests with requests, process charges, and help ensure a four-star experience in a fast-paced environment.

We emphasize professional demeanor, currency accuracy, and strong communication. Our benefits include medical, dental, vision, 401K, tuition reimbursement, paid vacation, and opportunities for internal advancement.

Qualifications

• Must be able to handle large amounts of currency accurately and efficiently.
• Ability to communicate effectively in a positive/upbeat fashion.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Must adhere to appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.

Responsibilities

• Raise and maintain Atlantis Guest Service skills to establish four-star standards
• Increase Hotel revenue through commissionable opportunities
• Work in a fast paced, high volume environment
• Follow all company policies and procedures
• Maintains a polite and professional demeanor at all times
• Retrieve reservations, verify special requests, program room keys, file registrations, calculate charges, and collect payments
• Handling guests' mail, recording guests' comments, and restocking supplies
• Other duties as assigned

Skills

Cash handling

Customer service

Communication skills

Team player

Appearance standards

Job description

Atlantis Casino Resort Spa in Reno, NV is seeking a guest service oriented team member to join our luxury hospitality team. You will handle reservations, assist guests with requests, process charges, and help ensure a four-star experience in a fast-paced environment.

We emphasize professional demeanor, currency accuracy, and strong communication. Our benefits include medical, dental, vision, 401K, tuition reimbursement, paid vacation, and opportunities for internal advancement.