Hotel Guest Services Representative

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401K match

Tuition reimbursement

Paid vacation

Holiday pay

Weekly prizes

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is seeking a guest service oriented team member to join our luxury hospitality team. You will handle reservations, assist guests with requests, process charges, and help ensure a four-star experience in a fast-paced environment.

We emphasize professional demeanor, currency accuracy, and strong communication. Our benefits include medical, dental, vision, 401K, tuition reimbursement, paid vacation, and opportunities for internal advancement.

Qualifications

• Must be able to handle large amounts of currency accurately and efficiently.
• Ability to communicate effectively in a positive/upbeat fashion.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Must adhere to appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.

Responsibilities

• Raise and maintain Atlantis Guest Service skills to establish four-star standards
• Increase Hotel revenue through commissionable opportunities
• Work in a fast paced, high volume environment
• Follow all company policies and procedures
• Maintains a polite and professional demeanor at all times
• Retrieve reservations, verify special requests, program room keys, file registrations, calculate charges, and collect payments
• Handling guests' mail, recording guests' comments, and restocking supplies
• Other duties as assigned

Skills

Cash handling

Customer service

Communication skills

Team player

Appearance standards

Job description

Overview: Come join Team Atlantis!

We are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities:

• Raise and maintain Atlantis Guest Service skills to establish four-star standards
• Increase Hotel revenue through commissionable opportunities
• Work in a fast paced, high volume environment
• Follow all company policies and procedures
• Maintains a polite and professional demeanor at all times
• Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
• Handling guests' mail, recording guests' comments, and restocking supplies
• Other duties as assigned

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• Must also be able to handle large amounts of currency accurately and efficiently
• Ability to communicate effectively in a positive/upbeat fashion
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.
• Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.