Luxury Concierge & Guest Experience Specialist

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Tuition Reimbursement

Paid Vacation

Holiday Pay

Resort Prizes

Free Daily Meals

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada is seeking a Concierge Representative to assist guests with hotel, restaurant and spa reservations and to promote the Atlantis property and its amenities.

You will sell and arrange tickets to local attractions, coordinate transportation, and help guests with delivery of items. The role requires strong computer skills, cash handling, and a friendly, detail‑oriented approach that enhances every guest experience.

Qualifications

• Proven ability to upsell and promote hotel amenities.
• Exceptional guest service and communication skills.
• Ability to handle cash accurately and process transactions.

Responsibilities

• Sell and promote Atlantis and its outlets.
• Make hotel, restaurant and spa reservations for guests.
• Assist guests with tickets to local attractions and events, car rentals, health-care equipment deliveries, boarding passes, and gift/flower/Room Service orders.
• Be knowledgeable about local attractions and events to advise guests.
• Assist Front Desk with check-ins/check-outs as needed.

Skills

Sales/promotions

Customer service

Cash handling

Reservation systems

Tools

LMS

Job description

Atlantis Casino Resort Spa in Reno, Nevada is seeking a Concierge Representative to assist guests with hotel, restaurant and spa reservations and to promote the Atlantis property and its amenities.

You will sell and arrange tickets to local attractions, coordinate transportation, and help guests with delivery of items. The role requires strong computer skills, cash handling, and a friendly, detail‑oriented approach that enhances every guest experience.