Luxury Concierge & Guest Experience Specialist

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, etc.)

401K retirement plan with match

Education Tuition Reimbursement

Paid Vacation

Holiday Pay

Weekly Resort Prizes

Free daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV seeks a Concierge Representative to promote the Atlantis property and its amenities. You will assist guests with hotel, restaurant and spa reservations, tickets to attractions, car rentals, and deliveries, ensuring a seamless guest experience.

The role requires knowledge of local attractions, strong cash handling, and the ability to support front desk operations during check-ins and check-outs.

Qualifications

• Proficiency in computer skills; LMS experience a plus.
• Ability to sell and promote the property and all of its outlets.
• Ability to handle cash accurately.
• Ability to read and analyze guests folios and hotel reports.
• Knowledge of general office equipment.
• Adherence to appearance standards.

Responsibilities

• Sell and promote Atlantis and all on-property outlets.
• Assist guests by making hotel, restaurant and spa reservations at Atlantis.
• Assist guests by securing tickets to local attractions and events, hiring cars, delivering health-care equipment, printing boarding passes, and arranging gifts or room service deliveries.
• Be informed and knowledgeable of local attractions and events.
• Assist the Hotel Front Desk with check-ins/check-outs as needed.

Skills

Customer service

Sales ability

Cash handling

Folios & reports

Office equipment

Tools

LMS

Job description

Atlantis Casino Resort Spa in Reno, NV seeks a Concierge Representative to promote the Atlantis property and its amenities. You will assist guests with hotel, restaurant and spa reservations, tickets to attractions, car rentals, and deliveries, ensuring a seamless guest experience.

The role requires knowledge of local attractions, strong cash handling, and the ability to support front desk operations during check-ins and check-outs.