Room Service Sales Agent

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, is seeking a Room Service Sales Agent to take and upsell room service orders with professionalism, accuracy, and guest focus.

Responsibilities include handling calls, taking orders, knowing the menu, upselling items, processing via POS, and coordinating with the kitchen and delivery staff to ensure timely, accurate service. High attention to detail and a guest-first attitude are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, or hospitality.
• Excellent verbal communication and interpersonal skills.
• Strong sales and upselling abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with POS systems; hotel management systems a plus.
• Knowledge of food and beverage service standards.
• Ability to stand for extended periods and work evenings/weekends/holidays.

Responsibilities

• Answer all incoming room service calls promptly and professionally.
• Accurately take guest food and beverage orders and confirm details.
• Know the room service menu, ingredients, and allergens.
• Upsell menu items, beverages, and desserts to boost revenue.
• Process orders through the POS system accurately.
• Coordinate with kitchen and delivery staff for timely orders.
• Resolve guest concerns professionally and escalate when needed.
• Maintain a clean, organized work area and follow safety procedures.
• Assist with other duties as assigned by management.

Skills

Customer service

Sales

Upselling

Verbal communication

Interpersonal skills

Multitasking

POS systems

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Hotel management systems

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Summary

The Room Service Sales Agent is responsible for accurately and efficiently taking room service orders, upselling menu items, and ensuring exceptional guest satisfaction by delivering a professional and courteous experience.

Job Responsibilities

• Answer all incoming room service calls promptly and professionally, adhering to established service standards.
• Accurately take guest food and beverage orders, confirming all details and special requests.
• Possess a thorough knowledge of the room service menu, including ingredients, preparation methods, and potential allergens.
• Actively upsell and suggestive sell menu items, beverages, and desserts to enhance the guest experience and increase revenue.
• Process orders through the point-of-sale (POS) system accurately and efficiently.
• Communicate effectively with kitchen and delivery staff to ensure timely and correct order fulfillment.
• Resolve guest complaints or concerns regarding room service orders in a professional and timely manner, escalating issues to management when necessary.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures, including those related to food safety and hygiene.
• Assist with other duties as assigned by management.

Job Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service, sales, or hospitality role, preferably in a hotel or restaurant setting.
• Excellent verbal communication and interpersonal skills.
• Strong sales and upselling abilities.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with point-of-sale (POS) systems; experience with hotel management systems is a plus.
• Strong attention to detail and accuracy.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of food and beverage service standards.
• Must be able to stand and sit for extended periods.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for.

Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship, being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work - it's a place to grow, be inspired, and make a lasting impact.