Hotel Guest Experience Specialist - Four-Diamond Resort

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings plan

Education Tuition Reimbursement

Paid Vacation

Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks a Hotel Guest Service Representative to handle guest check-in and check-out, relay requests to departments, and maintain a four-star level of service with a warm, professional approach.

You will operate in a fast-paced environment, support guest needs, and contribute to a welcoming experience across our dining, spa, and gaming offerings.

Qualifications

• Must handle large amounts of currency accurately.
• Ability to communicate effectively in a positive/upbeat fashion.
• Has interpersonal skills with focused attention to guest needs.
• Must adhere to appearance standards, including tattoos/piercings or hair color.

Responsibilities

• Manage guest check-in and check-out processes.
• Relay guest requests to relevant departments (Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services).
• Uphold four-star service standards and company policies.
• Assist with reservations, room charges, and account changes.
• Maintain professional demeanor and assist with guest inquiries.

Skills

Currency handling

Positive communication

Interpersonal skills

Appearance standards

Job description

Atlantis Casino Resort Spa in Reno, Nevada seeks a Hotel Guest Service Representative to handle guest check-in and check-out, relay requests to departments, and maintain a four-star level of service with a warm, professional approach.

You will operate in a fast-paced environment, support guest needs, and contribute to a welcoming experience across our dining, spa, and gaming offerings.