Hotel Guest Services Specialist - Front Desk & VIP Support

Atlantis Casino Resort Spa

Reno (NV)

Hybrid

USD 26,000 - 38,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

401K retirement plan

Tuition reimbursement

Paid vacation

Holiday pay

Weekly resort prizes

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, is seeking a Hotel Guest Service Representative to manage guest check-in/check-out and coordinate requests with various departments. You will help deliver four-star service with a friendly, professional demeanor and ensure guests have a seamless experience in a fast-paced environment.

Candidates should excel in currency handling, guest communication, and teamwork, supporting guests from arrival to departure and contributing to guest satisfaction and

Qualifications

Ability to manage large amounts of currency accurately and efficiently.
Clear, positive communication with guests and team members.
Strong interpersonal skills focused on guest needs.

Responsibilities

Assist guests with check-in and check-out processes.
Relay guest requests to Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services and others.
Maintain a polite, professional demeanor; follow company policies and procedures.
Verify reservations, prepare registration cards, and handle charges and payments.
Support guests with mail, comments, and supplies; perform other duties as assigned.

Skills

Currency handling

Effective communication

Guest inquiry support

Job description

Candidates should excel in currency handling, guest communication, and teamwork, supporting guests from arrival to departure and contributing to guest satisfaction and

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