Hotel Concierge Attendant

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Tuition Reimbursement

Paid Vacation

Holiday Pay

Resort Prizes

Free Daily Meals

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada is seeking a Concierge Representative to assist guests with hotel, restaurant and spa reservations and to promote the Atlantis property and its amenities.

You will sell and arrange tickets to local attractions, coordinate transportation, and help guests with delivery of items. The role requires strong computer skills, cash handling, and a friendly, detail‑oriented approach that enhances every guest experience.

Qualifications

• Proven ability to upsell and promote hotel amenities.
• Exceptional guest service and communication skills.
• Ability to handle cash accurately and process transactions.

Responsibilities

• Sell and promote Atlantis and its outlets.
• Make hotel, restaurant and spa reservations for guests.
• Assist guests with tickets to local attractions and events, car rentals, health-care equipment deliveries, boarding passes, and gift/flower/Room Service orders.
• Be knowledgeable about local attractions and events to advise guests.
• Assist Front Desk with check-ins/check-outs as needed.

Skills

Sales/promotions

Customer service

Cash handling

Reservation systems

Tools

LMS

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview:

Come join Team Atlantis! We are currently accepting application for a Concierge Representative. The Concierge Representative sells and promotes the Atlantis property and its amenities, assists guests by making Hotel, Restaurant and Spa reservations.

Responsibilities:

Sell and promote Atlantis and all of the on-property outlets Assist guests by making Hotel, Restaurant and Spa reservations at Atlantis Assist guests by securing tickets to local attractions and events, making auto rental reservations, making arrangements for delivery of health-care equipment for hotel guests, printing airline boarding passes, and placing orders for gift, flower and/or Room Service deliveries. Be informed and knowledgeable of local attractions and events Assist the Hotel Front Desk with check-ins / check-outs as needed While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

Proficiency in computer skills, experience with LMS a plus Ability to sell and promote the property and all of its outlets Ability to handle cash accurately Ability to read and analyze guests folios and Hotel reports Knowledge of general office equipment ***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes FREE daily meal Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry.

Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture.

Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality.

Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator.

Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse.

Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage.

Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.