Guest Services Representative (Part-Time)

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings plan

Education Tuition Reimbursement

Paid Vacation

Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks a Hotel Guest Service Representative to handle guest check-in and check-out, relay requests to departments, and maintain a four-star level of service with a warm, professional approach.

You will operate in a fast-paced environment, support guest needs, and contribute to a welcoming experience across our dining, spa, and gaming offerings.

Qualifications

• Must handle large amounts of currency accurately.
• Ability to communicate effectively in a positive/upbeat fashion.
• Has interpersonal skills with focused attention to guest needs.
• Must adhere to appearance standards, including tattoos/piercings or hair color.

Responsibilities

• Manage guest check-in and check-out processes.
• Relay guest requests to relevant departments (Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services).
• Uphold four-star service standards and company policies.
• Assist with reservations, room charges, and account changes.
• Maintain professional demeanor and assist with guest inquiries.

Skills

Currency handling

Positive communication

Interpersonal skills

Appearance standards

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview:

Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face!

Responsibilities:

• Raise and maintain Atlantis Guest Service skills to establish four-star standards
• Increase Hotel revenue through commissionable opportunities
• Work in a fast paced, high volume environment
• Follow all company policies and procedures
• Maintains a polite and professional demeanor at all times
• Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
• Handling guests' mail, recording guests' comments, and restocking supplies
• Other duties as assigned

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• Must also be able to handle large amounts of currency accurately and efficiently
• Ability to communicate effectively in a positive/upbeat fashion
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Benefits:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality.

Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.