Guest Services Associate | Flexible Shifts & Growth

ZMC Hotels; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Hotel discounts

Bonus opportunities

DailyPay

Referral bonus

Job summary

ZMC Hotels in Colorado Springs is seeking a friendly front desk associate to create a welcoming experience for guests in Colorado Springs. Fast, courteous service, problem-solving, and a positive attitude will help you shine on our busy shifts.

Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am; you’ll join a team that values teamwork, reliability, and clear communication while delivering excellent guest service and supporting daily operations.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Customer service

Communication

Team leadership

Organization

Computers

Education

High school diploma or equivalent

Job description

ZMC Hotels in Colorado Springs is seeking a friendly front desk associate to create a welcoming experience for guests in Colorado Springs. Fast, courteous service, problem-solving, and a positive attitude will help you shine on our busy shifts.

Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am; you’ll join a team that values teamwork, reliability, and clear communication while delivering excellent guest service and supporting daily operations.