Guest Experience Specialist — Growth & Perks

ZMC Hotels, LLC; Scottsdale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) plan

Hotel discounts

Referral bonus

DailyPay

Growth opportunities

Job summary

ZMC Hotels, LLC in Scottsdale, AZ seeks a friendly Front Desk Associate to greet guests, check them in during peak hours, and ensure a memorable stay with the team. Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am, emphasizing hospitality and guest satisfaction.

Ideal candidates are highly organized, communicate clearly, and can lead in a team environment while maintaining room inventory and service standards.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability. Must possess basic computer skills.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Guest service

Communication

Team leadership

Problem solving

Tools

POS system

Computers

Job description

ZMC Hotels, LLC in Scottsdale, AZ seeks a friendly Front Desk Associate to greet guests, check them in during peak hours, and ensure a memorable stay with the team. Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am, emphasizing hospitality and guest satisfaction.

Ideal candidates are highly organized, communicate clearly, and can lead in a team environment while maintaining room inventory and service standards.