Guest Services Lead — Flexible Hours & Growth

ZMC Hotels; Paradise Valley (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

401(k)

Hotel discounts

Bonuses

Referral bonus

DailyPay

Career growth

Job summary

ZMC Hotels in Paradise Valley, AZ seeks a friendly, energetic front desk associate to welcome guests during peak hours and assist with guest questions. Shifts run 8 hours: 7am-3pm, 3pm-11pm, and 11pm-7am.

This role emphasizes excellent customer service and teamwork within a seasonal/full-time hospitality environment. Ideal candidates are highly organized, have solid guest-service knowledge, and professional communication skills.

Qualifications

• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Ability to lead a small team.
• Strong organizational skills.
• Basic math and computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and standards are followed by staff.
• Address guest concerns and ensure timely follow-up.
• Maintain daily room inventory to optimize revenue and meet guest expectations.
• Supervise bell staff to ensure efficient and friendly arrivals/departures.

Skills

Guest service

Communication skills

Team leadership

Organized

Computational ability

Computer basics

Tools

Hospitality software

Job description

ZMC Hotels in Paradise Valley, AZ seeks a friendly, energetic front desk associate to welcome guests during peak hours and assist with guest questions. Shifts run 8 hours: 7am-3pm, 3pm-11pm, and 11pm-7am.

This role emphasizes excellent customer service and teamwork within a seasonal/full-time hospitality environment. Ideal candidates are highly organized, have solid guest-service knowledge, and professional communication skills.