Guest Services Supervisor - Front Desk Operations

Hotel Equities; Colorado Springs (CO); On-site; USD 18,000 - 29,000; Full time

Job summary

Hotel Equities in Colorado Springs is seeking an attentive Front Desk Associate to assist the Guest Services Manager in directing front office operations. You will help maintain high standards of guest service while supporting efficient hotel operations and profitability targets.

Responsibilities include supervising front desk staff, handling reservations and inquiries, processing payments, and coordinating with other departments to ensure guest satisfaction.

Qualifications

• 1+ year of guest/customer service or hotel experience.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Proficient in standard office software and front desk systems.

Responsibilities

• Direct and supervise front office activities in line with guidelines.
• Maintain guest service standards and support profitability goals.
• Assist in scheduling and labor control, and handle guest complaints.
• Review VIP reservations, amenity orders, and room assignments.
• Balance cash, vouchers, and other payments; assist with end-of-shift reports.
• Communicate with other departments to ensure smooth operations.
• Perform front desk duties in absence of staff and participate in Manager on Duty.

Skills

Guest service

Communication

Teamwork

Leadership

Problem solving

Cash handling

Data entry

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

2-4 year college degree a plus

Job description

Hotel Equities in Colorado Springs is seeking an attentive Front Desk Associate to assist the Guest Services Manager in directing front office operations. You will help maintain high standards of guest service while supporting efficient hotel operations and profitability targets.

Responsibilities include supervising front desk staff, handling reservations and inquiries, processing payments, and coordinating with other departments to ensure guest satisfaction.