Guest Services Ambassador: Front Desk & Operations

ECHO Richmond; Richmond (VA); On-site; USD 19,286 - 22,041; Full time

Job summary

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador for the Richmond site. You will be the essential face of the hotel, handling front desk duties, guest relations, and cross-functional tasks to ensure an outstanding guest experience.

Key responsibilities include managing check-ins, coordinating reservations, and supporting safety, housekeeping, and laundry operations. Strong communication, conflict resolution, and sales abilities are required for success.

Qualifications

• Strong guest-facing communication and interpersonal skills.
• Ability to handle conflicts calmly and negotiate solutions.
• Sales skills to promote ancillary services and upgrades.

Responsibilities

• Greet guests warmly and manage front desk interactions.
• Coordinate check-ins, reservations, renewals, and property tours.
• Maintain safety and compliance procedures and document activities.

Skills

Effective communication

Conflict management

Negotiation and sales skills

Job description

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador for the Richmond site. You will be the essential face of the hotel, handling front desk duties, guest relations, and cross-functional tasks to ensure an outstanding guest experience.

Key responsibilities include managing check-ins, coordinating reservations, and supporting safety, housekeeping, and laundry operations. Strong communication, conflict resolution, and sales abilities are required for success.