Guest Services Ambassador: Front Desk & Operations

ECHO Suites Sterling

Sterling (VA)

On-site

USD 19,000 - 21,000

Full time

6 days ago

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Benefits offered by this job

Paid meal break

Job summary

Sandpiper Hospitality seeks a Guest Services Ambassador (GSA) at our Sterling, VA property to master front desk operations, greet guests, handle reservations, and support housekeeping and laundry duties. This on-site role emphasizes accuracy, safety, and a welcoming, professional presence during every shift.

You will coordinate check-ins and renewals, respond to service requests promptly, follow safety procedures, and work across departments to maximize guest satisfaction and studio revenue

Qualifications

Effective communication with staff and guests.
Ability to manage conflicts calmly and professionally.
Strong negotiation and sales skills to maximize revenue.

Responsibilities

Greet guests warmly and provide assistance to ensure excellent guest experience.
Coordinate front desk operations including check-ins, move-outs, renewals, reservations, and tours.
Ensure safety of the building and occupants and respond according to procedure in emergencies.
Document work activity and follow all policies and procedures.
Support revenue management and ancillary sales to maximize studio revenue.
Perform laundry duties and assist with general cleaning/maintenance as needed.
Cross-train on duties of non-management staff and perform as requested.

Skills

Communication with staff and guests

Conflict management

Negotiation and sales skills

Job description

You will coordinate check-ins and renewals, respond to service requests promptly, follow safety procedures, and work across departments to maximize guest satisfaction and studio revenue

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